April 2020
What’s New With CDA This Month?
Flat Rate Invoice
Many service providers are looking for ways to give their customers the best possible experience when it comes to fixing a unit, as well as making sure pricing is fair and equitable for all parties.  

One way that this can be achieved is with flat rate invoicing (pricing). 

What is flat rate invoicing, and how does it work within CDA?
  • It allows you to give your customers a fixed price to repair a unit. One price does it all, whether your TCH is onsite for 30 mins or 30 hours, the customer only pays the fixed agreed-upon price. 
  • All itemized labor pricing will not be displayed.
  • All itemized part pricing will not be displayed.
  • The part(s) number will not be displayed.
  • The invoice will display full totals break down.
  • View our easy to follow YouTube video (see link below).

Getting started video can be viewed HERE.
Mobile, Create New Work-Order
The CDA Mobile app allows your technicians to create a new work order while at any location. How does it work? It's as simple as clicking the "+" button icon (as shown above). 

Here are a few key elements
  • Create a new work order when selling products & services.
  • Create a new work order when repairing a unit.
  • When a new work order is created it will appear in real-time for the front office.
  • New work orders appear in your schedule, for easy access to your whole team.
  • Minimal data input, since information is duplicated from the current work order that your technician was just working on.
  • View our easy to follow YouTube video (see link below).

Getting started video can be viewed HERE.
In-House Sub-Status
The CDA In-House Sub-Status feature is the difference between a marginal ROI on a per Claim basis and a respectable ROI on a per Claim basis.

What do we mean by this? The CDA In-House Sub-Status feature was designed to reduce labor cost, and increase customer satisfaction. How is this achieved?

If you're using Service Bench, Service Power, NSA and Dispatch.me to receive automated Claims into your systems, then your customers can be sent an automated TXT message that their Claim is in your System from the moment it arrives.

If you're attempting to go paperless, then the CDA In-House Sub-Status is the feature for you and your company. Each time a Claim state changes, you assign it a unique In-House Sub-Status. This in effect allows you to track where all your Claims are assigned at a department level.

If you're using labor to keep your customer updated when a Claim status changes or when you need more information for a particular Claim, the CDA In-House Sub-Status can automate this request via a TXT message directly to your customer; thus allowing you the ability to contact and update your customers without the usage of your personnel.

Lastly, if your customers are complaining that they are never kept in the loop on what the status of their Claim is, you can allow the In-House Sub-Status feature to offload this task that you might otherwise have assigned to an employee to handle.

Just a few highlights of features:
  • Automatically update customers via TXT when new tickets arrive in your system.
  • Keep your customers updated via TXT when a Claim status changes.
  • Mobile Technicians can access Sub-Status as well.
  • Full Claim "Life Cycle" management; every Claim is managed under a unique Sub-Status routine.
  • Reduction in inbound / outbound phone calls to and from your Call Center.

Getting started video can be viewed HERE.

Blog Post

As we continue to hear many of our customers’ pain points, we have fine-tuned our blog to address not only these types of concerns but also issues that the industry faces as a whole.

Many of the customer related issues that are preventing first-time completes, can be resolved by using CDA Software. These blog posts can be used as a tool for you and your company to creatively enact processes that will allow for more first-time completes.

One recent blog post speaks to the topic of long phone queue wait times, and what their ramifications are if ignored by businesses. Most companies are not immune to their phone system being bogged down with incoming phone calls, which inevitably lead to the long hold queue times. What can be done to address this issue? Read our blog post to learn more.

Long Phone Queue Wait Times Are Harming Your Business.

With the digital era in full effect, long phone queue wait times are more than likely costing you upset customers and poor performance reviews. Read Blog Post HERE

That's it for this month's Newsletter.

Have a great rest of your work week!

*** Please feel free to forward this newsletter to someone else so they can learn about all the exciting features we have.
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