Many service providers are looking for ways to give their customers the best possible experience when it comes to fixing a unit, as well as making sure pricing is fair and equitable for all parties.  

One way that this can be achieved is with flat rate invoicing (pricing). 

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Getting started video can be viewed HERE.

The CDA Mobile app allows your technicians to create a new work order while at any location. How does it work? It's as simple as clicking the "+" button icon (as shown above). 

The CDA In-House Sub-Status feature is the difference between a marginal ROI on a per Claim basis and a respectable ROI on a per Claim basis.

What do we mean by this? The CDA In-House Sub-Status feature was designed to reduce labor cost, and increase customer satisfaction. How is this achieved?

If you're using Service Bench, Service Power, NSA and Dispatch.me to receive automated Claims into your systems, then your customers can be sent an automated TXT message that their Claim is in your System from the moment it arrives.

If you're attempting to go paperless, then the CDA In-House Sub-Status is the feature for you and your company. Each time a Claim state changes, you assign it a unique In-House Sub-Status. This in effect allows you to track where all your Claims are assigned at a department level.

If you're using labor to keep your customer updated when a Claim status changes or when you need more information for a particular Claim, the CDA In-House Sub-Status can automate this request via a TXT message directly to your customer; thus allowing you the ability to contact and update your customers without the usage of your personnel.

Lastly, if your customers are complaining that they are never kept in the loop on what the status of their Claim is, you can allow the In-House Sub-Status feature to offload this task that you might otherwise have assigned to an employee to handle.

As we continue to hear many of our customers’ pain points, we have fine-tuned our blog to address not only these types of concerns but also issues that the industry faces as a whole.

Many of the customer related issues that are preventing first-time completes, can be resolved by using CDA Software. These blog posts can be used as a tool for you and your company to creatively enact processes that will allow for more first-time completes.

One recent blog post speaks to the topic of long phone queue wait times, and what their ramifications are if ignored by businesses. Most companies are not immune to their phone system being bogged down with incoming phone calls, which inevitably lead to the long hold queue times. What can be done to address this issue? Read our blog post to learn more.

Have a great rest of your work week!

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